170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Operations Manager will coordinate Pinkerton's service delivery functions within an assigned geographical area. This role conducts on-site quality checks to ensure compliance and productivity while fostering communication with stakeholders and vendors. The Manager supports employee engagement, oversees administrative operations, and ensures all services adhere to Pinkerton's standards.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Conduct on-site quality checks and post inspections, ensuring compliance with all requirements
  and policies, while maintaining staff workload balance and enhancing operational productivity.
• Address questions and concerns from internal/external stakeholders promptly by fostering open
  communication.
• Engage employees in performance discussions, set clear expectations, and provide constructive
  feedback to support a positive workplace culture.
• Conduct timely and objective interviews to align candidate expectations with organizational
  values and skill requirements. 
• Serve as a liaison to vendors across business divisions while monitoring vendor performance to
  ensure compliance with service level agreements.
• Act as subject matter expert, advising on security operations across departments.
• Handle inquiries with a customer-focused approach, troubleshooting any issues that arise and
  implementing timely solutions.
• Oversee general administrative and operational functions including approving employee time, and
  vendor invoicing.
• Support and coordinate the scheduling of internal employees and contractors in collaboration with
  the internal scheduling and dispatching team.
• Ensure all services are conducted in a timely and professional manner and aligned with
  Pinkerton’s Service Delivery Standards.
• All other duties, as assigned.

Bachelor’s degree preferred with at least three years of security operations and/or business management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Able to carry out responsibilities with little or no supervision.
• Project management skills.
• Able to multi-task and organize workload for effective implementation.
• Self-motivated and results driven.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as an effective team leader.
• Able to adapt as the external environment and organization evolves.
• Effective written and verbal communication skills.
• Able to manage multiple tasks with competing deadlines and priorities.
• Maintain confidentiality when dealing with sensitive information.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.