170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Investigations Program Manager, assigned to a specific client, will develop and implement best practices, protocols, and operating procedures for the investigations Program, while establishing standards to measure operational efficiency and effectiveness. This role serves as the department's subject matter expert on global investigative strategies, techniques, and training and collaborates with cross-functional teams like Legal, HR, and Compliance to enhance processes. The Manager also coordinates resources, supervises and mentors the investigation team to ensure timely, professional services aligned with client policies, and prepares detailed reports on findings and recommendations for senior stakeholders.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as the subject matter expert for the client's Investigations Program.
• Maintain strict adherence to all applicable local, state, and federal laws, regulations, and ethical standards governing private investigations, evidence handling, and privacy
• Maintain close communication with client on all activities involving the Investigations Program.
• Serve as a working manager responsible for acting as an Investigator for the Phoenix market.
• Lead and manage investigations into security incidents, online threats, or employee complaints depending on organizational focus such as vandalism, theft, and related incidents.
• Manage full and part-time Investigators and associated workflows within difference markets.
• Build robust evidentiary packages to establish proof of criminal activity, suitable for presentation in a court of law, legal proceedings, investigations findings resulting in successful prosecutions.
• Provide clear, concise, and timely investigative reports and regular updates to the client and collaborate law enforcement agencies.
• Complete thorough review, analysis, and processing of diverse digital and physical evidence, including but not limited to, photos, videos documents, and physical evidence from a variety of sources and types.
• Review KPIs on SLAs for weekly, monthly and quarterly business reviews with client stakeholders.
• Develop and implement the investigation program's best practices, protocols, and program operating procedures.
• Develop standards for measuring efficiency and effectiveness of investigative operations.
• Provide guidance and recommendations regarding global investigative strategies, techniques, and education/training.
• Maintain training and documentation that reflects client requirements, annual updates and provide training for new team members with refresh training annually.
• Collaborate internally with cross functional groups such as Legal, HR, Compliance, and other business partners to enhance processes, workflows, and tools functionality.
• Create and implement investigative case strategies based on situational factors.
• Develop and maintain relationships with international, federal, state, and local law enforcement agencies in all markets.
• Interface with vendors and clients of domestic and international investigative services.
• Assist with the coordination of investigative resources through third party investigations, forensic accounting, and intellectual property suppliers.
• Ensure all services are conducted in a timely and professional manner and aligned with the client's internal policies.
• Supervise and mentor the investigation team while providing guidance and support to ensure effective case management.
• Prepare and present reports on investigation findings to senior management and other stakeholders, highlighting key findings and recommendations
• All other duties, as assigned.

Bachelor's degree with at least five years of corporate investigations program management experience and a strong preexisting professional law enforcement network (city, state, and federal). AZ PI license is required.

• Law Enforcement background in criminal investigations and evidence handling, preferred.
• Professional Certified Investigator (PCI) certification.
• Understanding of legal limitations and protocols when interacting with law enforcement and conducting investigations.
• Knowledge of investigative best practices, standards, and policies.
• Effective written, verbal, and report presentation skills.
• Knowledge of legal, regulatory, and compliance frameworks relevant to investigations.
• Able to develop and maintain long-term trusting relationships with internal stakeholders and various law enforcement agencies.
• Sound independent judgment and decision-making ability.
• Able to lead a team toward the successful achievement of program objectives.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Computer skills: Google Suite, WebWiz, Kaseware and other incident management systems..

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.