170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Director of Investigations, assigned to one of Pinkerton's enterprise clients, has high visibility with the client with direct responsibility for the effective operations and leadership of the client’s investigations through the Americas sites. The Director leads process refinement and implementation, cross-team/discipline collaboration, maintenance of internal and external stakeholder relationships, has a direct client relationship, and coordinates training/education on all new or updated policies/procedures. This position will have a hybrid work schedule (in office/remote).

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Complete the processes, analysis, and reporting related to a wide variety of investigations including, but not limited to Life Safety/Threat Management such as workplace violence, assault, harassment, stalking, domestic violence, missing personnel, etc.; asset protection; misconduct including alleged violations of certain client policies; and miscellaneous investigations involving trespassing, unauthorized access, vandalism, etc.
• Investigate, research, and resolve internal and external issues related to various threats against workplace people and assets.
• Produce high quality, timely, and tailored threat assessments for internal stakeholders while managing sensitive or confidential data.
• Monitor all-source information to proactively identify and assess likelihood and severity of threats.
• Monitor Persons of Interest who may pose a threat of violence to people or assets.
• Conduct open-source social media searches; utilizing social media research, public record research and third-party databases to build leads.
• Deliver analytical assessments in clear, succinct, and appropriately caveated products that project credibility, convey recommendations, and reinforce key messages.
• Collaborate internally with cross functional groups such as legal, HR, business suppliers/partners, etc., to enhance processes, workflows, tools, and system functionality.
• Conduct business case analysis and both write and use business cases to effectively facilitate planning goals.
• Develop measurable key performance indicators and deliver status reports, business metrics, and business plans.
• Provide security resources to augment client's existing security resources upon request for security assisted termination, workplace violence, and emergency or short-term needs.
• Develop and maintain contacts with law enforcement partners, encourage the on-going review of the client's investigations, and assist in bringing investigations to successful conclusions.
• Formulate training policies, programs, and schedules based on knowledge of identified training needs and coordinate training activities with minimal impact to investigation staff’s duties.
• Manage intake and assigning of cases through the client tool.
• Act as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, procedures and systems. 
• Provide guidance for team by ensuring goals and objectives are met.
• Provide assistance with procedural review, analysis, and development.
• Provide the client’s Investigations with requested information/data in support reports.
• Explore and adopt changing technology in preparedness for and to accommodate evolving company needs. 
• Assist the Global Account Director on projects/assignments as needed.
• All other duties, as assigned.

Bachelor’s degree (Master’s preferred) in a related field and/or formal corporate, government, military, or law enforcement investigation and threat assessment training (a combination of formal education and experience in government or corporate protective intelligence/threat assessment programs will be considered). Experience in leading Investigations and leading a team.

• Industry relevant certifications preferred, including CTM, CPP, PCI, PSP, etc.
• Extensive experience in a leadership role in a high risk and liability, and rapidly changing environment.
• Extensive experience using quality assurance techniques and strategies to monitor team performance, and compliance with contractually set Service Level Agreements.
• Knowledge of training techniques suitable for different learning styles.
• Computer investigation skills including knowledge of internet crime investigation processes and use of related databases.
• Experience with software, databases, social media platforms, and heat/target mapping required.
• Demonstrated knowledge of analyzing publicly available information from a deep web and dark web perspective, preferred.
• Familiarity utilizing open source and proprietary applications, preferred.
• Able to interact effectively at all levels and across diverse cultures.
• Able to carry out responsibilities with little supervision.
• Excellent written, verbal, and presentation skills.
• Able to manage multiple projects simultaneously with competing priorities and deadlines under stressful conditions.
• Client orientated and results driven.
• Able to build consensus and influence decision-makers.
• Consistently delivers on commitments and achieves expected business results.
• Able to handle large, complex investigations involving cross-group collaboration.
• Project management skills.
• Able to partner with internal departments, investigative groups, and law enforcement agencies.
• Serve as an effective team leader.
• Able to analyze complex situations and recommend solutions. 
• Able to work independently.
• Maintain a high level of professionalism and confidentiality.
• Computer skills; Microsoft 365, familiarization with SharePoint, Power BI, and related technology tools and information sources preferred.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.