170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Global Security Operations Center Manager will manage the Center's shift operations, oversee the collection of intelligence information, and track threat activities directly or indirectly affecting client assets, people, and interests globally.  The Manager will be responsible for the deployment of intelligence, investigations, and incident management support to internal business operations.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Manage the daily activities across the GSOC enterprise.
• Oversee the badging, access control, and alarm monitoring functions.
• Manage the identification, investigation, and case management of incidents involving the client or our partnership organizations.
• Identify risk and define and implement mitigation measures.   
• Manage emergency response and crisis management plans, training, budget and staffing models, situation reports, threat bulletins, travel safety advisories, and after-action reporting.
• Lead a team which supports the investigation process through the collection of intelligence related to threats originating from external sources, as well as internal incidents and issues such as theft, vandalism, and workplace violence.
• Set clear objectives and is responsible for evaluating the team’s performance, motivation, and team’s professional development.
• Manage the development, tracking, and maintenance reporting of statistical and written analysis of threats, incidents, and investigations for leadership review.
• Establish and maintain professional relationships with internal and external stakeholders to include law enforcement, public safety, intelligence, and investigative organizations.
• Manage the development and deployment of credible, timely, and actionable intelligence information to Operators and business decision makers.
• Communicate team vision across varied audiences, manages broad complex conversations, and effectively communicates with senior leadership when needed.
• Oversee intelligence support to events, personal protection, executive protection, and travel safety.
• Evaluate and monitor the performance of team members and develop and implement training and coaching for new and existing personnel.
• Conduct quality control checks to identify and highlight best practices in security operations through continuous assessment and improvement.
• All other duties, as assigned.

Bachelor’s degree preferred with at least five years with GSOC, security operations, access control experience including the management of investigations (corporate or government) and intelligence collection.

• Investigative and analytical skills specific to a corporate high-tech environment.
• Sound independent judgment and decision-making ability. 
• Effective written, verbal, and presentation skills. 
• Protection of confidential business information and critical assets.
• Able to communicate with internal and external stakeholders, proactively portraying the team vision and strategy.
• Able to manage multiple projects simultaneously with competing priorities and deadlines. 
• Attentive to detail and accuracy. 
• Project management skills. 
• Able to analyze complex situations and recommend solutions. 
• Client orientated and results driven. 
• Able to adapt as the external environment and organization evolves. 
• Serve as an effective team leader. 
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.