170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Security Tools & Platforms Program Manager, assigned to one of Pinkerton’s largest global clients, will oversee the administration, integration, and optimization of key security platforms including Everbridge, Resolver, ESRI, and other Software as a Service (SaaS) based tools. The Program Manager facilitates coordination between various departments within Global Security to ensure these platforms are aligned with operational needs and deliver measurable value.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Support the Global Security team by serving as the primary administrator for Everbridge, Resolver, and ESRI platforms.
• Responsible for role-based access control, system configuration, and feature enablement.
• Manage the lifecycle of these tools from onboarding to decommissioning, coordinating with vendors and aligning with internal stakeholders.
• Lead cross-functional initiatives, such as upgrades and rollouts, ensuring milestones are met and risks are managed.
• Validate data integrations, resolve technical issues, and communicate project updates effectively.
• Align platform capabilities with business needs, monitor tool usage, identify underutilized features, and recommend adjustments to maximize return on investment.
• Ensure tools support enterprise resilience and regulatory readiness, collaborating with cybersecurity, physical security, and compliance teams to align outputs with risk management goals.
• Coordinate training materials for end-users in partnership with third-party vendors.
• Provide tier 1 and 2 support and manage issue escalation.
• Create and maintain comprehensive documentation for system support processes to facilitate efficient incident and service request handling.
• Drive continuous improvement through proper documentation, adherence to agile methodology, and commitment to measuring success.
• Conduct business case analysis and effectively facilitate planning goals.
• Develop measurable key performance indicators and deliver status reports, business metrics, and business plans.
• Stay abreast of the newest updates and technologies by participating in training and seminars.
• All other duties, as assigned.

Bachelor’s degree with five years of security operations, program management, and SaaS platform administration experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Working knowledge of Everbridge, Resolver, ESRI and other security or risk management tools.
• Understanding of enterprise risk, travel security, and incident response workflows.
• Able to cultivate relationships with key stakeholders across functions to achieve business objectives and drive strategic change.
• Able to translate stakeholder pain points into tangible solutions.
• Project management skills from inception, through the build phase, and the creation of necessary support documentation.
• Able to work independently with little supervision.
• Adaptable to the external environment and as the organization evolves.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Effective written, verbal, and presentation skills.
• Able to analyze complex situations and recommend solutions.
• Able to follow Standard Operating Procedures (SOPs).
• Computer skills; Microsoft Office365, SharePoint, Azure DevOps, Power BI, and cloud-based technology platforms.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.