• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Serve as the client liaison and manage ongoing client relationships.
• Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards;
• Develop and refine policies and procedures that govern the client's Executive Protection (EP) Program: Monitor external developments including, but not limited to, best practices, tools, and technologies to enhance the overall program, create client-specified standard operating procedures, recommend specific security features and communicate with executive protection partners to implement program details.
• Conduct on-going performance improvement assessments and after-action reports.
• Oversee assigned agents and coordinate schedules to ensure the appropriate coverage: Assist with protection schedules and team assignments and communicate employee performance concerns to all stakeholders.
• Provide close protection and other security-related functions for the client during domestic and/or international assignments: Lead counter surveillance operations, perform protective advance planning and threat vulnerability assessments, transport the client and/or family members to events and appointments, using evasive and/or defensive driving tactics, as needed, effectively manage the client and/or their family/representative requests against the need to ensure all safety and security precautions, respond to emergencies and perform medical operations, as needed.
• Prepare and deliver executive briefings and reports.
• Deescalate tense situations or individuals that arise at the client's residence and/or events; Communicate vulnerabilities or safety concerns in a timely manner.
• Complete suspicious activity reports and incident reports. shift logs, pattern of life reports, medical treatment reports, and other administrative requirements.
• Operate and maintain protective, operations, and communications equipment and promptly identify and escalate deficiencies/failures.
• All other duties, as assigned.

Bachelor's degree with at least five years of executive protection experience including advance planning, surveillance and counter surveillance operations, and security driving for high net- worth clients. The PERC License and the firearm control card FCC for Illinois are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

• Knowledgeable in security practices and management experience.
• Strong client relationship management skills.
• Defensive driving tactics training/experience.
• International experience, preferred.
• Excellent written and verbal communication skills.
• Effective independent judgment/decision-making and problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Professional appearance and demeanor.
• Concierge-level customer service skills.
• Serve as an effective team leader.
• Excellent verbal, written, and presentation skills.
• Able to identify and adapt quickly to emerging situations.
• Computer skills; Microsoft Office.

Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions effectively;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing and/or walking.
• On occasion, may be required to perform stressful and physical activity.
• Domestic and/or international travel.
• 24/7 availability.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.